Sharon Strand Ellison, Communication Consultant; Author, Taking the War Out of Words
Avoiding defensiveness and power struggles improves the quality of human interaction. Ellison describes how we can learn to express ourselves with a compelling blend of vulnerability and honesty, thus turning conflict into cooperation and resentment into rapport. She offers a coherent communication model and practical skills that she asserts can strengthen relationships and increase organizational effectiveness.
This program was recorded in front of a live audience at the Commonwealth Club of California on January 7, 2009.