What you don’t know can’t hurt you, at least that’s the old saying. But on the web, it is precisely the things that you don’t know and can’t see that can cause the biggest headaches. The web is an unstable and unpredictable environment and every day there are complications that go unnoticed and unseen—but not by the people trying to use your site. Building a stable, usable experience online requires that we broaden our perspective.
Original video: https://vimeo.com/214930253
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