The tools and practices that carried over from graphic design have worked well for us in software design since the advent of graphic user interfaces. However, that time may be coming to an end. Erika Hall, author of Just Enough Research and co-founder of Mule Design will discuss how designing software for messaging requires a new set of tools and practices.
Mule Design http://muledesign.com/
Just Enough Research https://abookapart.com/products/just-enough-research