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Tagged with “use helpscout” (1)

  1. Buffer’s Secret to Killer Customer Service and Strategic Hiring with Carolyn Kopprasch | How to Build a SaaS Rocketship Podcast

    EP46: Buffer's Secret to Killer Customer Service and Strategic Hiring with Carolyn KoppraschJuly 22, 2014

    Carolyn Kopprasch, Chief Happiness Officer at Buffer, talks with us about how they’ve kept up quality as they’ve grown their support team, and the unconventional ways they’ve scaled. She also shared super actionable tips on how they use HelpScout to process hundreds of job applications every single month and how they find good culture fits for the team.

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    Show Notes/Links:

    Carolyn Kopprasch

    Buffer

    HelpScout

    Buffer Tone Guide

    Basecamp Support Form

    Trello

    Intro song by Alex Koch of Digital Dust Studios

    Outro song: "Happy (NEUS Remix)" by Pharrell

    Tweetable Bits:

    "The best hiring hack we’ve learned…hire your customers."

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    "Our support team is truly the liaison b/w our customers and our dev team."

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    http://howtobuildarocketship.com/podcast/ep-46-carolyn-kopprasch/

    —Huffduffed by kyran