EP46: Buffer's Secret to Killer Customer Service and Strategic Hiring with Carolyn KoppraschJuly 22, 2014
Carolyn Kopprasch, Chief Happiness Officer at Buffer, talks with us about how they’ve kept up quality as they’ve grown their support team, and the unconventional ways they’ve scaled. She also shared super actionable tips on how they use HelpScout to process hundreds of job applications every single month and how they find good culture fits for the team.
Listen on iTunes
Buffer Tone Guide
Basecamp Support Form
Intro song by Alex Koch of Digital Dust Studios
Outro song: "Happy (NEUS Remix)" by Pharrell
"The best hiring hack we’ve learned…hire your customers."
"Our support team is truly the liaison b/w our customers and our dev team."