When Demand is Greater than Capacity
Rarely do I use the word always, except when it comes to requests on my time. Requests always exceed my capacity to meet the demand.
Surveying Parts Unlimited, one of the top replies as to why work isn’t completed on time is that, “there is simply too much work to do”. The Phoenix Project isn’t done yet because people are drowning in work, largely due to Unplanned Work and Conflicting Priorities.
Maxine’s dev environment took how long to get? That’s because 45 different people have a part to play (Thief Unknown Dependencies at your service), and they all have different priorities.
Randy, Maxine’s boss, can’t approve Maxine’s Dev environment request (Unplanned Work) until the end of the day – after he’s finished with his higher priority meetings.
Likewise, Brent’s name shows up on more critical action items than anyone else and everyone seems to have him on speed-dial. He is constantly interrupted with Unplanned Work. It is not surprising that Brent has no capacity to work on features when he is fixing high-priority defects, stabilizing the codebase, and responding to outages most of the time.
When the oil in the vehicle is not changed regularly, disaster is inevitable.
Important But Neglected Work Calls for Revisiting Priorities
Just like proper maintenanc…