jeffvancampen / tags / service design

Tagged with “service design” (1)

  1. Why Delighting Your Customers Is Overrated

    Featured Guest: Matthew Dixon, managing director of the Corporate Executive Board’s Sales and Service Practice. He is the coauthor of the HBR article Stop Trying to Delight Your Customers.

    From: http://blogs.hbr.org/ideacast/2010/07/why-delighting-your-customers.html

    —Huffduffed by jeffvancampen