Join authors Charlie Jane Anders and Annalee Newitz to explore storytelling, science, and cultural meaning in science fiction. In our first episode, we discuss the inaugural season of Star Trek: Discovery. Is Michael Burnham the greatest hero? Why did we have to stay in the Mirror Universe so long? How does this show fit into the Star Trek pantheon? Is there too much fan service in this series? What is a Klingducken and why do we care? All these questions and more will be answered, or at least asked, and possibly mocked.
Overcoming Digital Clutter: Strategies For Reducing Stress And Regaining Focus W/ Dave Caolo (TPS185) - The Productivity Show | Getting Things Done (GTD) | Time Management | Evernote (podcast)
In this episode, Mike is joined by Dave Caolo, a regular contributor to Unclutterer, a website dedicated to home and office organization. Mike & Dave dive deep into digital clutter: What it is, where to find it, and how to deal with it. We explain…
Today on the Salesforce Admins Podcast we’re talking to LeeAnne Rimel to get into the nitty-gritty of what makes a productive app.
More about this Insights session: we talk about how to think about productivity when you’re building an app, how to find new ways to reduce clicks, and taking full advantage of console.
You should subscribe for the full episode, but here are a few takeaways from our conversation with LeeAnne Rimel and Gillian Bruce.
Productivity by osmosis.
LeeAnne is a believer in what she calls “Productivity by Osmosis.” By that she means that she tries not only to be personally productive, but to also help everyone around her be more efficient and effective. When LeeAnne’s building an app, the number one question she asks herself is, “Is this something that more than one person is going to need to do more than one time?” If the answer is yes, then it’s time to get started.
Great candidates for an app include metrics that your team will need to revisit again and again (or that different people need to look at in different ways), or maybe a process that you’ll return to throughout the year. Anything that is repeatable or scalable. However, it’s important to realize that it’s not enough to just make something: “You can build apps all day,” LeeAnne says, “but training your users on how to use these features is the thing that will help them be most productive.”
Finding data flexibility.
“We can’t always anticipate how people need to work with our business processes,” LeeAnne says. If you’re building an app there’s some things that you’ll need to work out like data schema, but the main thing to realize is that building it into the platform gives you much more flexibility going forward.
Whenever LeeAnne gets sent a spreadsheet, she sends back a picture of a Salesforce Lightning dashboard. It’s a joke with an important point. For her, it’s important that the data is in a format that can be worked with and manipulated easily. “We don’t know the way we want to look at and work with information, so if we have a lot of options in front of us it can help us be more productive.” It doesn’t just help us do what we knew we needed to better, but also helps us find new ways to boost our productivity.
How to find and reduce friction.
According to LeeAnne, “What’s always front-of-mind for me is reducing clicks through building the app,” because at the end of the day it’s those “click calories” that determine how time-consuming a process is. If there’s information that your users need to access frequently, or report metrics for a certain account, you can put it into a dashboard component on the record page to make their life easier.
What’s key here is that you need to lean on Mike’s concept of SABWA. In LeeAnne’s experience, “they may not self-report all of those clicks,” but if you watch them and observe how they do what they do you can identify more places to save time. They might not even be aware of all of the friction in their processes, so smoothing things out can be a huge win.
The magic of macros.
If you haven’t gotten into macros, there’s a whole world of productivity that you’re missing out on. Macros can help automate a series of tasks that have to do repeatedly throughout the day, like log that you spoke to a customer, change the status on a case, and send an email confirmation. It’s an automated process within the app to help your users get things done quicker.
If you’re interested in learning more, there’s a Trailhead about them you should check out. It’s for classic, but the concept is still the same. There’s a bunch of ways that Lightning is changing the way that users interact with macros, including keyboard shortcuts, quick text, and more. As LeeAnne says, “it’s a great time to spend some time with macros.”
Service Cloud Macros module
Build an Instant Notification App project
We want to remind you that if you love what you hear, or even if you don’t, head on over to iTunes and give us a review. It’s super easy to do, and it really helps more Admins find the podcast. Plus, we would really appreciate it.
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In this episode, Ben Bolopue shares his bumpy introduction to the Salesforce platform, giving him a unique opportunity to become a superhero within his organization as the Salesforce Admin. Ben shares some insights on how he developed fantastic friendships within the Salesforce community and taps into other Salesforce experts to develop new superpowers on a regular basis. Check out the show notes at: https://goo.gl/m48gdj]]>
Software asset management is a bit of a mouthful, and we sure have a lot to say about it. We are joined by Todd Labrum, who drops some seriously crazy stats about how much money companies waste on software. We can pretty much guarantee this is the most entertaining asset management podcast in the world. Tune in for jokes, great tips to save money on software, and even some of McKay’s old dating fails.
Original video: https://soundcloud.com/user-966027341/crazy-it-asset-management
Downloaded by http://huffduff-video.snarfed.org/ on Mon, 27 Nov 2017 21:26:03 GMT Available for 30 days after download
Will and Andy are back! Again! And this time, they’re making a commitment to staying back for you, the listeners. Today’s episode catches you up on what’s new in their lives, personally and professionally, and what tools and workflows they’re using that have changed. Plus: they document how Millennials are, indeed, ruining literally everything. At least according to the news.
What do a masked vigilante, an author, a safari hunter, the heir to a Virginian fortune, and a con artist have in common?
Jeremy Thake talks to Sue Hanley, independent consultant, about how Office Delve can help get closer to the knowledge management nirvana she’s been dreaming about for over 20 years.
Original video: https://soundcloud.com/hyperfishpodcast/cracking-the-knowledge-management-nut-with-office-delve-with-sue-hanley
Downloaded by http://huffduff-video.snarfed.org/ on Tue, 25 Apr 2017 16:29:36 GMT Available for 30 days after download
This week on the show we are pleased to chat to Katherine Clark, a Salesforce Admin at Blue Star Families. Katherine has an incredible story to share about her career transition and how a brilliant organization called Vetforce helped her painlessly move from one career to another.
We are eager to share her expertise of Vetforce with the rest of the Salesforce community. Katherine has had a remarkable experience with Salesforce, and we hope that her message will both inspire and motivate you. She is also an exceptional storyteller — quite brilliant at setting a scene — so you’re definitely in for a treat with this episode.
You should subscribe for the full episode, but here are a few takeaways from our conversation with Katherine:
How the Stars Aligned
Katherine calls her journey to Salesforce “a wild path.” Before she became an Admin, she spent three weeks onboard the USS Reuben James where she worked as a government contractor. This job involved delivering training and briefings to help transition sailors from deployment mode back into everyday life — a job Katherine felt tremendously passionate about.
Katherine is married to an active duty naval flight officer, which means they often need to relocate, and Katherine was heartbroken about having to let her career go. However, having to say goodbye to a job she loved so much ignited something in her and made her realized that it was time to find a career that would fit her unique lifestyle instead – a career that would be more mobile. “I advanced my research a bit. I was searching for these training opportunities provided to military spouses and veterans, and I landed on a website for something called Vetforce.” She signed up for a position as a developer and as she says, “pretty much instantly fell in love. I just saw that this is the opportunity that I needed to run with and that it would be the next step in my career.”
The Aha Moment
Katherine admits that when she started, she had never used a CRM or even worked in sales before. “It’s a little surprising that I was even interested in this. I saw the data model and once I learned how everything connected, it just made sense in my head.”
Katherine went on to streamline all the business processes of her previous job and realized how simple it all was. “In my first developer org, I just streamlined all the business processes of my previous job, and it was so much fun!”
Take One Hour and Use it for Mentorship
Admins should consider providing mentorship to someone trying to break into the world of Salesforce. Perhaps this person is studying to be a Salesforce Admin or they just need a little experience. Katherine is grateful that she got so lucky with Blue Star Families. The technology manager at the time was very helpful and allowed her to learn everything she needed to start out as an Admin. “It changed my life. I’m a Salesforce Admin now.”
She advises other Admins to be open to the idea of mentorship, even if it is just for one hour per month. Who can you help? “Anybody looking to break into the Salesforce ecosystem, it would just give them a glimpse into what we’re going through.”
An Easy Transition
There are so many organizations that use Salesforce. Katherine believes that with Salesforce, anything is possible. She got to craft her perfect job to fit her unconventional lifestyle. Whatever your passion is, Katherine believes you can create your dream job with Salesforce.
In addition to being a military spouse and having a unique lifestyle, Katherine is also a stay-at-home mom who studied for all her Admin exams during her daughter’s nap times and when she was at school. She advises others out there who are also looking to make the change to consider trying Salesforce. “Just because you’ve been out of the workforce for a couple years, there ain’t nothin’ stopping you. Salesforce Admin is the way to go!”
Follow Katherine on Twitter @hello_katherine
Blue Star Families
We want to get your suggestions for guests on the podcast, and we need your help! So tweet your guest suggestions, support, etc. to @SalesforceAdmns to help us get more Awesome Admins on the podcast.
We want to remind you that if you love what you hear, or even if you don’t head on over to iTunes and give us a review. It’s super easy to do, and it helps more Admins find the podcast. Plus, we would really appreciate it.
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“If you keep your mouth shut, you’ll be surprised what you can learn.”
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