At Zappos.com, Tony Hsieh has fostered a culture where extraordinary customer service is the norm. Hear him talk about how good deeds can help you leverage the power of your audience to massively extend your brand.
Tagged with “sxsw2009” (3)
While many assert that "privacy is dead," the complex ways in which people try to control access and visibility suggest that it’s just very confused. Rather than throwing the baby out with the bath water, let’s discuss people’s understanding and experiences of privacy and find ways to 2.0-ify it.
danah boyd, Microsoft Research
Judith Donath, MIT Media Laboratory
Siva Vaidhyanathan, University of Virginia
Alice Marwick, New York University
Learn how a first-time novelist got 12 thousand readers a month and an international book deal using the Creative Commons license, and is now using that experience to break big media’s deadlock - through collaboration with the crowd.
Josh Klein, Hax Enterprises