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Huffduffed (21)

  1. How to CX: Perrin Rowland, Journey Mapping 2.0 - stepping up your culture change game

    We have all these customer journeys… now what? At first glance, customer journeys can be pretty simple - you make a whirling, flaming hooberschnoozle and the customer gives you all their money. However, it doesn't take long for all of the details, dependencies, channels and sheer, bloody-minded humanity to twist it all up in complication and argument.

    Journey mapping is an excellent tool and activity to ensure that the complexities are laid clear by visualising customer steps and interactions for insights and opportunities. But how can journeys also ensure that the logic of the customer, their context, and the conversation flow together - despite the size of you organisation or the number of your channels? Your journey map is more than a sense-making tool. It is also a tool that will help you design amazing customer, employee, and, well, human experiences and is potentially one of the best ways to heard your corporate cats into alignment around that experience. Join the CX Collective at Spark to find out how while gearing up your design A-game for customer experience design.

    About Perrin Rowland, Domain Chapter Lead: User Experience

    Perrin's purpose is to be where the learning is, so she can make sure that everyone gets every scrap of aha and insight available. Due to this …

    Original video:
    Downloaded by on Sun, 23 Jun 2019 21:45:39 GMT Available for 30 days after download

    Tagged with education

    —Huffduffed by digitalmacdonald

  2. The Scientific Problems GTD Solved, Ignored & Spawned with Francis Wade Getting Things Done DC

    The Scientific Problems GTD Solved, Ignored & Spawned with Francis Wade - Getting Things Done DC

    A few times a year, we invite outside presenters to our Meetup, Getting Things Done DC (GTD DC). For May 2019, we have one of our regular contributors on my podcast, "ProductivityCast, the weekly show about all things personal productivity," ( Francis Wade, 2Time Labs. —-

    Productivity nuts around the world like to know that the approach they are using is backed up by scientific research. In the popular Getting Things Done (2001), David Allen offered few research clues to his recommendations, mentioning a few references in passing and citing no academic papers.

    Since then, a number of findings have either come to light or been accepted which support the core of his ideas. However, there are a few which are unproven and some which appear to contradict recent conclusions.

    Watch this session to confirm (or refute) your hunches, ready to benefit from empirical data which can help you become a more produce person who acts with a mind like water.

    About Our Presenter — Francis Wade

    Francis Wade of 2Time Labs is an ex-Bell Labs Member of Technical Staff who received his formal training from Cornell University in Operations Research. His book, "Perfect Tim…

    Original video:
    Downloaded by on Wed, 12 Jun 2019 09:10:58 GMT Available for 30 days after download

    Tagged with howto & style

    —Huffduffed by digitalmacdonald

  3. Dr. Timothy Keller - Intellectual, Intuitive and Social

    Culture is telling young people where to find love, how to define truth, and who they are supposed to become. Dr. Tim Keller shares wisdom and practical ideas to help parents and their teens discover God’s unrelenting love, truth, and script, which will ultimately lead to security and satisfaction. Through a creative illustration, an emphasis on close-range mentorship, and a breakdown of “post-truth” society, viewers will receive a gold mine of information to better disciple their students.

    —Huffduffed by digitalmacdonald

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