SXSW 09 - Opening Remarks: Tony Hsieh

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At Zappos.com, Tony Hsieh has fostered a culture where extraordinary customer service is the norm. Hear him talk about how good deeds can help you leverage the power of your audience to massively extend your brand.

Tony Hsieh, Zappos.com

http://sxsw.com/node/1475

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Tagged with sxsw hsieh zappos customer service corporate culture workplace employees work consumers relationship brand marketing

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