The star of The History Channel’s Pawn Stars details how he became an expert in spotting fake Rolexes (he sees at least one a day), customer relations, human behavior, antiques and economics â all through running his family’s pawn shop in Las Vegas.
From Man, Economy, and State, narrated by Jeff Riggenbach.
Customer support is essential to any successful business. It can be frustrating and it be eye-opening. On today’s episode we discuss how we handle customer support We also discuss what you can learn from a support team and when to move to a larger team.
The topics we discussed today are:
How a customer support team gets to know the customers Why founders should be a part of support in the early stages How support teams can help a sales team How support teams can help marketing teams Customer Support vs. Customer Success Nothing is “new” the changing terminology of customer support How to scale a customer support team What to consider when building a global support team Ways to encourage feedback
Episode 47: No Such Thing As A Lonely Starbucks Customer by No Such Thing As A Fish | Free Listening on SoundCloud
Episode 47: No Such Thing As A Lonely Starbucks Customer
by No Such Thing As A Fish
published on 2015/02/14 02:57:15 +0000
Episode 47: Dan, James, Andy and Anna discuss the world’s most destructive golf shot, why Starbucks has round tables, and the truth about Nemo.
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Qantas has opened a new industrial relations battlefront. The Labor government’s Fair Work laws are being put to the test but there are bigger political implications for the Opposition, which is split over whether to re-embrace Workchoices, the IR policy that many believe brought an end to the Howard government.
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Pete Boettke, of George Mason University, talks with EconTalk host Russ Roberts about the origins and tenets of Austrian economics. This is a wonderful introduction to how the so-called Austrian economists look at the world and how they continue to influence economics today.
Newsnight Economics Editor Paul Mason interviews the controversial economist Steve Keen before an audience at the LSE. Keen was one of the few who predicted the 2008 crash.
Is Donald Trump really looking to re-boot US-China relations?
Germany’s relationship with the U.S. is less friendly under President Trump than it once was. NPR’s Mary Louise Kelly speaks with German Ambassador Peter Wittig about U.S.-German relations.