How a plan to kill the fax machine with policy went awry.
In most offices, fax machines are like the floppy disk or the CD player: obsolete. To find one, you need to go to a museum or a scrapyard … or a hospital.
Why are fax machines still such a staple of American health care?
On this episode of The Impact, we talk to a pair of policymakers who hatched a plan to drag hospitals and doctors’ offices into the 21st century — to replace paper files and fax machines with electronic records and email.
We explain why that plan backfired, turning the fax into the mechanical cockroach of American medicine, the seemingly immortal machine that doctors, nurses, and patients all hate, but can’t quite stomp out.
And we go to clinics to find out why the fax’s continued use isn’t just annoying for clinicians — it can also be harmful for patient health.