Flip the Script | Invisibilia : NPR | JULY 15, 2016

Psychology has a golden rule: If I am warm, you are usually warm. If I am hostile, you are too. But what happens if you flip the script and meet hostility with warmth? It’s called "noncomplementary behavior" — a mouthful, but a powerful concept, and very hard to execute. Alix and Hanna examine three attempts to pull it off: during a robbery, a terrorism crisis and a dating dry spell.

http://www.npr.org/podcasts/510307/invisibilia

Original audio URL: https://play.podtrac.com/npr-510307/npr.mc.tritondigital.com/INVIS_PODCAST/media/anon.npr-mp3/npr/invsb/2016/07/20160714_invsb_flip.mp3?orgId=1&d=3619&p=510307&story=485602601&t=podcast&e=485602601&siteplayer=true&dl=1