brainflurry / Paul Luckett

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Huffduffed (211)

  1. How Progress Bars Change the Way We Live

    Once upon a time slow connections begat the Progress Bar - bloated sites would taunt us with ‘15% loaded’ screens. High-speed promised to kill the beast and free us from their tyranny but yet it lives! Progress bars are being used MORE lately to direct user actions. Look to Farmville and LinkedIn which push their users to collect 100% of their personal information. Incomplete progress bars are an itch that needs to be scratched. They carry the implicit language that declares ‘You are here’ but more importantly ‘The end is in sight’. Game design motivates us through incremental, measurable progress towards a tangible goal but is this the way real life works? Is the progress bar’s ubiquity in technology starting to affect the way we measure progress in meatspace? This panel will reach far across time and space to look at the story of progress bars, why they hypnotize us and what we need to do - slay the beast once and for all, or throw ourselves into its partially-complete embrace…

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  2. BBC - Podcasts - Secret History of Social Networking

    It’s a phenomenon which seems to have come from nowhere, but in fact computer-based social networks have been around for decades. In this three-part series the BBC’s technology correspondent Rory Cellan Jones traces the hidden story of social networking, from the early days of computing and the 60s counterculture through to the businesses worth billions today. From their roots in utopian experiments in California, online social networks spread around the world. In the past few years companies such as Facebook and Twitter have captivated millions of users. But what will be the next big thing in social networking, and how is it changing our lives? This series was originally broadcast in three weekly parts from 26 January 2011.

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  3. Legendary Television Producer Norman Lear on the “Gag” Rule.

    Legendary television producer Norman Lear. His shows include All in the Family, Maude, the Jeffersons, and Good Times. Lear returns to the small screen next year with the show The Powers that Be. Lear is also the founder of People for the American Way, a citizens’ group dedicated to stemming the influence of the Religious Right. The group is currently fighting the "gag" rule preventing doctors from discussing abortion in federally funded facilities. (Interview by Marty Moss-Coane)

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  4. 42: Why Did Jesus Change Peter’s Name? – Theology for the Rest of Us

    Ever wonder what God thinks of you? Or what type of potential He sees in you? The answer is simple: God sees greatness in you, and it’s because He put it there. In this short episode, Kenny explains what we learn about ourselves from the simple name changing of an inconsistent fisherman named Simon, whom […]

    —Huffduffed by brainflurry

  5. Customers Service and the Server Geek – Episode 58 – The Geek Whisperers

    Smilin’ Scott Hanson

    This week we talk with someone who uses Twitter and social media to form relationships with their customers. Scott Hanson, @CiscoServerGeek on Twitter, is a unicorn who uses his super powers as a pre-sales SE for Cisco’s data center products.



    Social selling (and selling in general) is about customer service

    Scott has always been in technical pre-sales. He doesn’t see himself as a hair-slicked-back sales guys. Are sales guys always a bit insincere?

    Scott got started in a hardware store – customer service to the Nth degree

    This is more evidence for Amy’s thesis that people who are good at social have often had customer support, customer service, or a service industry in their background.

    Scott’s not sure if he does “social selling” — this is just how build relationships using tools. It’s just another way of making connections.

    Scott puts his Twitter handle on his business card. He’s not sure if that’s the corporate standard, or even allowed, but he just did it.

    Scott isn’t measured on social, but it helps him achieve his management-set objectives.

    Co-workers ask for help when they see the results he gets.

    Culture of helping others in your team – not always present in sales

    But community and sharing helps the top performers perform

    Too much top-down command and control doesn’t work

    Keeping balance in institutional process part of social media is actually hard to get right

    John may or may not be a bronie

    Social is about maintaining relationships – which sometimes pay off in a sale 2 or 3 years down the line

    Twitter vs Facebook

    Social is glue for offline relationships. It’s the most efficient way to manage our multitude of distant relationships in any kind of sincere way and then let us pour more energy and time to engaging in person.

    All these tools are just about creating connections and relationships with people

    LoCoSoCoMoCo WTF

    Long-term vs transactional relationships – customer-first vs company-first

    Sea monkeys as an example of false marketing and a failure to establish a long-term win-win relationship.

    It all comes down to: be yourself. Start slowly and stop trying to do so many things.

    John is the Jane Goodall of IT chimpanzees

    Techies are more important now because there is so much information to sort through.

    What not to do: Don’t be an asshole. Don’t be snarky. Be nice. That doesn’t mean you can’t be sarcastic or witty.

    Pro tip: save early, safe often, max out your 401(k).

    Find Scott at @CiscoServerGeek and





    Sea monkeys were advertised in a way that did not foster a long-term relationship. Kids were disappointed when they turned out to be tiny little shrimp.


    Pure blackmail fodder – Scott photobombing Amy and the Cloud Bunnies at the v0dgeball charity dodgeball game at VMworld Play in new window | DownloadSubscribe: Android | RSS


    Tagged with podcast it

    —Huffduffed by brainflurry

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