Customer Service Romance

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  1. Telephones become a necessity, not a luxury | CBC Archives

    Couples court, businessmen deal, and firefighters help — all by telephone. Nearly all aspects of Canadian life have changed since the telephone took hold. Even before the start of the Second World War Canadians made more phone calls per capita than citizens of any other country. Now, as the war draws to a close in 1945, CBC Radio host John Fisher predicts "the very words of victory shall be spread by telephone." Fisher is saluting the 65th anniversary of Bell Canada, the largest of the country’s 4,000 telephone companies. In 1914, he notes, the telephone had been a luxury in Canadian homes. But now there’s one phone for every five people, and Canada supplies phone equipment to many other countries. Because of its speed of communication and the way it has shaped users’ lives, the telephone is a necessity for everyday life.

    http://www.cbc.ca/archives/entry/telephones-become-a-necessity-not-a-luxury

    download

    Tagged with bell canada

    —Huffduffed by grankabeza

  2. Cats and Mice: The Phone Company, the FBI, and the Phone Phreaks

    Ever since the first blue box arrest in 1961, the telephone company, the FBI, and the phone phreaks engaged in a long-running game of cat and mouse. This talk explores the moves and countermoves between the two sides from 1960 to 1980, covering advances in phreaking – new ways to hack the phone system and evade detection – as well as advances in finding and prosecuting those pesky phone phreaks. Based on exclusive interviews with phreaks, FBI agents, and telephone company security officers for his forthcoming book on the history of phone phreaking, Phil will focus on some of the more dramatic battles between the two sides that occurred during the heyday of analog phone phreaking, including the 1962 Harvard “spy ring,” a certain well-known phone phreak’s wiretapping of the FBI in 1975 (yes, you read that right), and the hacking of the military’s AUTOVON telephone network in the mid-1970s.

    —Huffduffed by jt421

  3. Relate by Zendesk: Helping Others To Help Yourself

    This episode begins with a child’s bedtime story. But the story doesn’t come from a parent. It comes from a voice at the end of a phone line, from someone the child will likely never meet.

    Dealing with customers and clients can be stressful and emotionally taxing. But what if the clients who contact you are kids, and the things they’re looking for are love and support? We talk to kids’ help phone counsellor and founder of the National Association for the Children of Alcoholics (NACOA) Hilary Henriques on how she supports children with difficult home lives, and how she takes care of her own emotional well-being when dealing with so much heartbreak. You’ll hear the story of one young girl who worked herself into Hilary’s life in ways Hilary couldn’t have anticipated. Managing that relationship was one of the most difficult challenges she has ever faced as a counsellor.

    https://zdsk.co/podcast

    —Huffduffed by pacificcontent

  4. Relate Singles by Zendesk: Helping Others To Help Yourself

    This episode begins with a child’s bedtime story. But the story doesn’t come from a parent. It comes from a voice at the end of a phone line, from someone the child will likely never meet.

    Dealing with customers and clients can be stressful and emotionally taxing. But what if the clients who contact you are kids, and the things they’re looking for are love and support? We talk to kids’ help phone counsellor and founder of the National Association for the Children of Alcoholics (NACOA) Hilary Henriques on how she supports children with difficult home lives, and how she takes care of her own emotional well-being when dealing with so much heartbreak. You’ll hear the story of one young girl who worked herself into Hilary’s life in ways Hilary couldn’t have anticipated. Managing that relationship was one of the most difficult challenges she has ever faced as a counsellor.

    https://zdsk.co/podcast

    —Huffduffed by pacificcontent

  5. How to transform vision into value « Service Design 2012

    This presentation shines the light on what’s missing in turning a customer experience vision into tangible business value. How do you use all that is good and useful from typical customer experience approaches? How do you add commercial rigour and the hard core analytics in a way that one competency doesn’t dominate the other? What is the secret in bringing together the skills and perspectives that result in a great customer experience and an equally great commercial outcome?

    Presented by Damian Kernahan

    http://www.uxaustralia.com.au/servicedesign-2012/value-networks

    —Huffduffed by theJBJshow

  6. Tom Rants About Phone Numbers For Roughly Sixteen Minutes

    Most of Britain don’t understand how UK phone numbers work, never mind the rest of the world. MATT: http://youtube.com/unnamedculprit | TOM: http://youtube.com/TomScottGo

    ~More information~ Telephone Numbers in the UK: https://en.wikipedia.org/wiki/Telephone_numbers_in_the_United_Kingdom

    Telephone Numbers in Europe https://en.wikipedia.org/wiki/Telephone_numbers_in_Europe

    Ofcom Telephone Are Codes List: https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/telephone-area-codes-tool

    Subscriber Trunk Dialling: https://en.wikipedia.org/wiki/Subscriber_trunk_dialling

    Live and Kicking: https://en.wikipedia.org/wiki/Live_%26_Kicking Live and Kicking Phone Number: https://www.youtube.com/watch?v=np8LvjnboPA

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    Original video: https://www.youtube.com/watch?v=LsxRaFNropw
    Downloaded by http://huffduff-video.snarfed.org/ on Mon, 14 Aug 2017 01:00:06 GMT Available for 30 days after download

    Tagged with entertainment

    —Huffduffed by caseybroughton

  7. Insights About Customer Service That Will Change The Products You Make (FS067)

    Customer service isn’t an afterthought for you. If it is, you’re already well on your way to being an uninteresting, middling, forgotten business.

    If, on the other hand, you have a deep understanding of the people you serve, that reality will be visible in so many delightful and visible moments in your customers’ interactions with you.

    In this conversation we share what we’ve learned about how customer service and the deeper philosophy we can all have about customers in general can revolutionize the way we build our business.

    Note: if you haven’t yet listened to the previous episode, you’d better do that first. It’s an amazing interview with the co-owner of one of the world’s best restaurants, and it’s deeply changing the way we look at these questions. Listen here: How The Hospitality Mindset Revolutionized My Business.

    Push Play: Insights About Customer Service That Will Change The Products You Make (FS067) /

    Listen to Insights About Customer Service That Will Change The Products You Make (FS067)

    A podcast for creative entrepreneurs and honest business builders…

    TO SUBSCRIBE: simply search for “The Fizzle Show” in your podcast app, or click here:iTunes

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    Show Notes

    How The Hospitality Mindset Revolutionized My Business (FS066) — “The way they tell their stories, the things they choose to invest time and money into, their “reasons why,” have changed the way I look at my own story, my own investments, my own reasons. These changes are adding up to a much bigger, much more human, much more vital vision of what my business is.”

    Seven steps to remarkable customer service – Joel on Software — “Here are seven things we learned about providing remarkable customer service.”

    Seth’s Blog: Who is your customer? — “Nike, on the other hand, doesn’t care very much at all about the people who buy the shoes, or even the retailers…”

    http://fizzle.co/sparkline/insights-customer-service-will-change-products-make-fs067

    —Huffduffed by anthonynewman