This past November, Danny Meyer’s Union Square Hospitality group turned dining out on it’s head by introducing a zero-gratuity policy. This game changer not only affects the BOH, FOH, and diners experience/paycheck, but it is having a ripple effect across the restaurant industry as a whole. Adam Rapoport, EIC of Bon Appétit, sits down with Meyer to discuss the praise and backlash of a no-tipping world and the policies that are yet to come.
This session is part of convergence programming and is accessible to multiple badges beyond Interactive, Gold and Platinum.
Original video: https://soundcloud.com/officialsxsw/will-no-tipping-save-the-restaurant-industry-sxsw-interactivefilm-2016
Downloaded by http://huffduff-video.snarfed.org/