BenjaminParry / tags / design

Tagged with “design” (38)

  1. Jared Spool – Mobile & UX: Inside the Eye of the Perfect Storm Live! » UIE Brain Sparks

    —Huffduffed by BenjaminParry

  2. Dr. John Curran ‘Two tribes go to war. Dealing with conflict as part of Design’ - This is HCD - Human Centered Design Podcast - Omny.fm

    In this episode, I caught up with Dr. John Curran, a London-based anthropologist. Now, we met in Service Design Days in Barcelona where John was giving a keynote on conflict, and how important it is to deal with this conflict, not only in the design process but also the broader impact to the business itself.

    Links from episode

    Johns Service Design Days keynote

    John on Twitter

    Johns website

    This is HCD is brought to you by Humana Design

    Follow This is HCD us on Twitter

    Follow This is HCD on Instagram

    Sign up for our newsletter

    Join the This is HCD Slack Channel

    Follow us on Medium

     

    https://omny.fm/shows/this-is-hcd-human-centered-design-podcast/37-dr-john-curran-two-tribes-go-to-war-dealing-wit

    —Huffduffed by BenjaminParry

  3. Listen to the podcast: Service design know-how

    Podcast and transcript of Jeremy Myerson, Gillian Crampton-Smith, Chris Downs, and Heather Martin discussing service design at Intersections 07

    http://www.designcouncil.org.uk/resources-and-events/Designers/Intersections-071/Service-design/

    —Huffduffed by BenjaminParry

  4. Service Design Thinking Podcast with Marc Stickdorn :: Lean Sales and Marketing thru Service Design Thinking

    Using Lean thru Service Design Thinking to drive Continuous Improvement in Lean Sales and Marketing, Lean Services, Lean Design

    http://business901.com/blog1/service-design-thinking-podcast-with-marc-stickdorn/

    —Huffduffed by BenjaminParry

  5. The value of consciously designed services « Service Design 2012

    We can get caught up in researching, designing and launching services, and totally forget the impact the conscious design of services is having on real people. Let this cease!

    Using stories from Australia and around the world, this talk provides tangible examples of the impact service design is having on customers, staff and organisations in a range of different sectors.

    Presented by Iain Barker

    http://www.uxaustralia.com.au/servicedesign-2012/the-value-of-consciously-designed-services

    —Huffduffed by BenjaminParry

  6. Service Design

    Using Lean thru Service Design Thinking to drive Continuous Improvement in Lean Sales and Marketing, Lean Services, Lean Design

    http://business901.com/blog1/service-design-thinking-podcast-with-marc-stickdorn/

    —Huffduffed by BenjaminParry

  7. How to teach yourself service design: Three years of lessons learnt « Service Design 2012

    A couple of years ago we decided that our vision at Optimal Usability was to help transform New Zealand organisations into providers of world-class customer experiences. We quickly came to the conclusion that world-class experience is almost always across channels, and while we had done lots of projects with different channels, very few were about researching and designing the end-to-end experience.

    This was about the same time that service design was gaining some currency as an umbrella term for cross-channel customer experience.

    We figured that we really needed to bone up on what service design was, and how it applied to what we did. The resulting journey took us 3 years and we discovered a lot about how to “learn service design”. Some innovative approaches included spending 3 months doing service design on ourselves, interviewing CEOs of service design companies and conducting internal knowledge sharing sessions.

    In this presentation I’ll share our journey, our lessons and our mistakes; and give you some ideas that you can try.

    Presented by Trent Mankelow

    http://www.uxaustralia.com.au/servicedesign-2012/how-to-teach-yourself-service-design

    —Huffduffed by BenjaminParry

  8. Suze Ingram – Would you like service design with that?

    Service design is a new discipline which focuses on understanding what customers want, then designing services which meet their needs. Sound familiar? Web designers have focused on user-centred design for years to create websites and applications that are user friendly.

    Service design is well established in Europe and North America and there’s already a handful of Australian businesses offering service design. What is it? Does experience in designing for screen interaction translate to designing services too? Will service design be the next big thing? Suze offers insight by drawing on her years of experience as a UX designer and researcher. She shows how service design might fit into your business in the future, who you might pitch it to, and what sort of skills you might need to deliver service design.

    http://www.webdirections.org/resources/suze-ingram-would-you-like-service-design-with-that/

    —Huffduffed by BenjaminParry

  9. UX Careers: An Interview with Cory Lebson | User Experience Podcast

    UX Careers: An Interview with Cory Lebson

    http://uxpod.com/ux-careers-an-interview-with-cory-lebson/

    —Huffduffed by BenjaminParry

  10. User Experience Podcast | UXpod

    —Huffduffed by BenjaminParry

Page 1 of 4Older