The IA Summit closing plenary tradition started in 2005 as a way to bring the Summit to an end withan inquisitive session looking to the future of our practice and practitioners. The selection criteria for the closing plenary speaker is simple but important: an interesting voice from within our community with something meaningful to say about the direction of the practice.
Tagged with “ux” (28)
An interview with Brad Frost. Style guides, interface inventories, being future friendly, breaking silos and much more!
Memento Mori – a Latin phrase meaning “Remember your mortality”. Memento Mori art is that which is designed to remind us of our mortality and the fragility of human life.
Life brings with it many uncertainties. That we all die, however, is not negotiable. As technology creeps into more aspects of our personal lives, we must begin to consider what death means for the interactive technologies that we design and build. For example, have you ever considered what should happen to all your saved emails after you die? Whether you are designing banking systems, attempting to grow an online community, or building an online store for a retailer, there is no escaping human mortality. In this talk, I ask the audience to consider death and its impact on such interactive technologies.
Case studies from recent research relating to death, bereavement and memorialisation with respect to interactive technologies will be presented. The take-home message is that designers must consider the mortality of their users. Privacy issues can rear their ugly head upon death so it is better to be proactive rather than reactive. Additionally, digital content of the deceased can take on special meaning by the bereaved, so there are opportunities to contribute positively for those affected by the loss of a loved one when you are responsible for storing personal digital content.
The following will be discussed:
Why is considering death important?
What is happening in this space, particularly online?
How should design account for this?
What can interaction designers do?
The audience will also be asked to contribute examples and perspectives from their own experiences:
Have you any case studies relating to the mortality of your users? What happened?
Do you have policies surrounding what should happen when a user passes on?
What about privacy? What if you were approached by a family member to get access to some personal content that the deceased created in life? Should family members have access to such content?
This project is funded by the The Institute for a Broadband-Enabled Society (IBES).
Presented by Joji Mori
Mindful designs: Practical tips for designing for cognitive & learning difficulties « UX Australia 2012
Did you know that about 16% of Australians have dyslexia? That’s about 3.6 million people…and that’s just dyslexia!
As UX designers, do we really know our audiences, and do we fully appreciate how some might experience things differently to others? What are we doing to design for the broad range of experiences and abilities of our users?
Designing for people with cognitive and learning disabilities is one of the most overlooked areas within the design and accessibility fields. Part of the reason is that there is a huge range of abilities and conditions, and they are often difficult to understand.
While there is some information out there, the furiously changing pace of technology and our hectic schedules as UX designers often do not give us the time to delve into the research, or we may not be aware of how general inclusive design principles can be applied in this context.
This presentation will:
Bust some cognitive and learning difficulties myths Explore some of the user experience challenges with using the web that people with these difficulties may have Arm you with as many inclusive design principles and real life examples that we can fit into the 20 minute slot Many of the design principles will be well known and common sense, but reframing it in context of cognitive and learning disabilities will hopefully help you to realise that inclusive design is achievable, in many cases quite simple, and not too scary.
Presented by Ruth Ellison
After printing out key sections of bbc.co.uk onto what has now become known as the ‘Wall of Shame’, the BBC decided to embark on an ambitious project. The goal was to create a global experience language to drive consistency and coherence across the diverse, cross-platform portfolio of BBC products and services, all of which had different brands, audiences, contexts of use, and most problematically, design teams. The design teams operated independently of each other with very little sharing of best practice, patterns or templates. The result was a disjointed and broken user experience across the 45 million web pages and 470 sites that made up bbc.co.uk, as well as the mobile, tablet and interactive TV services.
At the time, my role was Head of UX&D: Pan-BBC Experiences, and I led the task of unifying the visual and interaction design of the BBC’s digital products and services along with developing a ‘signature experience’ – something that could be recognised with or without the BBC logo in place.
We partnered with three fantastic agencies; Research Studios, R/GA and Massive Interactive and together we created GEL; a design philosophy, styleguide, design patterns library and signature experience which is being rolled out across the BBC. These guidelines form the design foundations for all new products and services, for both internal teams and external suppliers, and create a unified and engaging brand experience to see the BBC into the future.
For this presentation I will chart the course of the project, share insights and outcomes, and discuss the importance of designing a compelling and coherent brand experience in the connected digital world.
Presented by Bronwyn van der Merwe
A case study on designing the Australia Post iPhone and iPad app (10-minute talk) « UX Australia 2012
I’ll explain the process of designing a 4 and a 1/2 star app. I’ll share our successes and our lessons learnt from the project.
Presented by Kathryn Ross
Designing for mobile is challenging. I’ll discuss 5 things which everyone should be considering when they create their mobile strategy, such as “having an app isn’t everything” and “context is everything”. I’ll include some examples of mobile strategies that have been successful and some that have been failures.
Presented by Frankie Madden
This presentation shines the light on what’s missing in turning a customer experience vision into tangible business value. How do you use all that is good and useful from typical customer experience approaches? How do you add commercial rigour and the hard core analytics in a way that one competency doesn’t dominate the other? What is the secret in bringing together the skills and perspectives that result in a great customer experience and an equally great commercial outcome?
Presented by Damian Kernahan
We can get caught up in researching, designing and launching services, and totally forget the impact the conscious design of services is having on real people. Let this cease!
Using stories from Australia and around the world, this talk provides tangible examples of the impact service design is having on customers, staff and organisations in a range of different sectors.
Presented by Iain Barker
A couple of years ago we decided that our vision at Optimal Usability was to help transform New Zealand organisations into providers of world-class customer experiences. We quickly came to the conclusion that world-class experience is almost always across channels, and while we had done lots of projects with different channels, very few were about researching and designing the end-to-end experience.
This was about the same time that service design was gaining some currency as an umbrella term for cross-channel customer experience.
We figured that we really needed to bone up on what service design was, and how it applied to what we did. The resulting journey took us 3 years and we discovered a lot about how to “learn service design”. Some innovative approaches included spending 3 months doing service design on ourselves, interviewing CEOs of service design companies and conducting internal knowledge sharing sessions.
In this presentation I’ll share our journey, our lessons and our mistakes; and give you some ideas that you can try.
Presented by Trent Mankelow
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