How much do you hate being left on hold to the help desk? Is it possible to replace call centres, help desks and support lines with social media? An Australian company is trying to do just that. Plus, all the ways you can tell the internet to not track you online. And, what happens to your data when you die - all those passwords, banking records, your Facebook page?
http://www.abc.net.au/radionational/programs/downloadthisshow/ep18/4034070