Using Lean thru Service Design Thinking to drive Continuous Improvement in Lean Sales and Marketing, Lean Services, Lean Design
http://business901.com/blog1/service-design-thinking-podcast-with-marc-stickdorn/
Tags / service design
Tagged with “service design”
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Service Design
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Achieving Organizational Health :: Lean Sales and Marketing thru Service Design Thinking
Using Lean thru Service Design Thinking to drive Continuous Improvement in Lean Sales and Marketing, Lean Services, Lean Design
http://business901.com/blog1/achieving-organizational-health/
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Service Design Thinking Podcast with Marc Stickdorn :: Lean Sales and Marketing thru Service Design Thinking
Using Lean thru Service Design Thinking to drive Continuous Improvement in Lean Sales and Marketing, Lean Services, Lean Design
http://business901.com/blog1/service-design-thinking-podcast-with-marc-stickdorn/
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Listen to the podcast: Service design know-how
Podcast and transcript of Jeremy Myerson, Gillian Crampton-Smith, Chris Downs, and Heather Martin discussing service design at Intersections 07
http://www.designcouncil.org.uk/resources-and-events/Designers/Intersections-071/Service-design/
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Why Delighting Your Customers Is Overrated
Featured Guest: Matthew Dixon, managing director of the Corporate Executive Board’s Sales and Service Practice. He is the coauthor of the HBR article Stop Trying to Delight Your Customers.
From: http://blogs.hbr.org/ideacast/2010/07/why-delighting-your-customers.html
Tagged with service design customer service delighters hbr ideacast matthew dixon
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Icon-o-cast: What Makes a Great Service?
Connections - Feb. 19, 2009: What makes a great service? How can designers influence the experience customers have with grocery stores, airlines and car rental agencies? Jennifer Bove of Huge and Ben Fullerton of IDEO talk with Lunar’s Gretchen Anderson about service design.
http://iconocast.typepad.com/iconocast/2009/02/what-makes-a-great-service.html
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Suze Ingram – Would you like service design with that?
Service design is a new discipline which focuses on understanding what customers want, then designing services which meet their needs. Sound familiar? Web designers have focused on user-centred design for years to create websites and applications that are user friendly.
Service design is well established in Europe and North America and there’s already a handful of Australian businesses offering service design. What is it? Does experience in designing for screen interaction translate to designing services too? Will service design be the next big thing? Suze offers insight by drawing on her years of experience as a UX designer and researcher. She shows how service design might fit into your business in the future, who you might pitch it to, and what sort of skills you might need to deliver service design.
http://www.webdirections.org/resources/suze-ingram-would-you-like-service-design-with-that/
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Icon-o-cast: What Makes a Great Service?
Connections - Feb. 19, 2009: What makes a great service? How can designers influence the experience customers have with grocery stores, airlines and car rental agencies? Jennifer Bove of Huge and Ben Fullerton of IDEO talk with Lunar’s Gretchen Anderson about service design.
http://iconocast.typepad.com/iconocast/2009/02/what-makes-a-great-service.html