Huffduffed from http://www.uie.com/brainsparks/2007/11/21/usability-tools-podcast-robust-personas/
Tags / personas
Tagged with “personas”
(5)
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Spool: Robut Personas
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SpoolCast: The Power of Ad Hoc Personas with Tamara Adlin
Effective communication is the basis for keeping your team organized. But how can you be certain that everyone in your organization is on the same page when it comes to business goals, objectives, and the user experience perspective? Using personas can set you in that direction and Tamara Adlin specializes in just that.
Tamara is the founder of adlin, inc., a customer experience consulting firm. She is an expert in developing personas and has written two books on the subject, The Persona Lifecycle and The Essential Persona Lifecycle. In her Virtual Seminar, The Power of Ad Hoc Personas: Truly Practical Methods to Get Your Organization on the Same Page, she ran short of time to answer all the questions. Today we bring you the follow up podcast with Jared Spool and Tamara answering those remaining questions.
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Zombie Personas // UX Café
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Suze Ingram – Would you like service design with that?
Service design is a new discipline which focuses on understanding what customers want, then designing services which meet their needs. Sound familiar? Web designers have focused on user-centred design for years to create websites and applications that are user friendly.
Service design is well established in Europe and North America and there’s already a handful of Australian businesses offering service design. What is it? Does experience in designing for screen interaction translate to designing services too? Will service design be the next big thing? Suze offers insight by drawing on her years of experience as a UX designer and researcher. She shows how service design might fit into your business in the future, who you might pitch it to, and what sort of skills you might need to deliver service design.
http://www.webdirections.org/resources/suze-ingram-would-you-like-service-design-with-that/
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James Kalbach on Commercial Enthnography
3rd Italian IASummit 2009 @ Forlì
Tagged with personas user experience ethnography ia summit