I had to listen to this one twice — lots of excellent insight for interaction and service designers. Top take-away for me: avoid pushing choices onto people, especially when they are less qualified to make them than you (or your system) are.
I had to listen to this one twice — lots of excellent insight for interaction and service designers. Top take-away for me: avoid pushing choices onto people, especially when they are less qualified to make them than you (or your system) are.