Alix Hart, Brand Marketer at Best Buy, joins the Social Pros Podcast this week to discuss integrating social into all aspects of customer service and battling the "showroom" effect as a brick-and-mortar retailer.
Tags / customer service
Tagged with “customer service”
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How to Turn Social Connections Into In-Person Sales
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Twenty: Chris Ashworth
Do you know about QLab? It’s the software you want if you’re running sound. Doesn’t matter if it’s a storefront or a stadium, a church or a theatre, this is the program for you. QLab allows you to control audio, video, and MIDI from a single workspace. If you don’t run sound for your venue, ask your sound people–they’ll tell you why this is a big deal.
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Morning Glory | You Look Nice Today
Hidden Mickey and the eighth dwarf; a new kind of trust exercise and restaurant; Blueberry Morning; untenable stuff; Mexico is full of 200W bulbs and Concord Grape Pop Tarts; Maximum White Creme Pomade; writing to the CEO; ungrippable body wash; Action Line with the Wet Man; Depression-era food; welcome to The Jungle; brokavore gourmet; the CEO of Can; a handful of gravel; generics.
Tagged with salsaphilia mexico customer service monasteries ropes courses holes
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End of the Call Centre? Your data after death, DNT - Download This Show - ABC Radio National (Australian Broadcasting Corporation)
How much do you hate being left on hold to the help desk? Is it possible to replace call centres, help desks and support lines with social media? An Australian company is trying to do just that. Plus, all the ways you can tell the internet to not track you online. And, what happens to your data when you die - all those passwords, banking records, your Facebook page?
http://www.abc.net.au/radionational/programs/downloadthisshow/ep18/4034070
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Customer Service Romance
This is a real interactive audio prototype, for the full experience please contact Customer Service, available 24 hours a day, 7 days a week:
- USA Domestic: (206) 504-2025
- Skype: +990009369996101162
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SXSW 09 - Opening Remarks: Tony Hsieh
At Zappos.com, Tony Hsieh has fostered a culture where extraordinary customer service is the norm. Hear him talk about how good deeds can help you leverage the power of your audience to massively extend your brand.
Tony Hsieh, Zappos.com
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Why Delighting Your Customers Is Overrated
Featured Guest: Matthew Dixon, managing director of the Corporate Executive Board’s Sales and Service Practice. He is the coauthor of the HBR article Stop Trying to Delight Your Customers.
From: http://blogs.hbr.org/ideacast/2010/07/why-delighting-your-customers.html
Tagged with service design customer service delighters hbr ideacast matthew dixon
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CogKNITive: Episode 44
Dr. Gemma, the knitting psychologist at a prison, clues us in to a key aspect of anger management: Radical Acceptance. Part 1. And, of course, some other stuff that is more fun. (http://drgemma.libsyn.com/)
Tagged with knitting psychology anger management customer service
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SXSW 09 - Opening Remarks: Tony Hsieh
At Zappos.com, Tony Hsieh has fostered a culture where extraordinary customer service is the norm. Hear him talk about how good deeds can help you leverage the power of your audience to massively extend your brand.
Tony Hsieh, Zappos.com
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Social Media and Crisis Management
In the wake of the epic December 2008 ice storm, the majority of New Hampshire’s homes and businesses fell off the power grid. The best source of information about the outage, and the ongoing effort to restore service, was Martin Murray’s @psnh Twitter feed. In this conversation with host Jon Udell, Martin explains how and why Public Service of New Hampshire used social media to help manage the crisis.