I had to listen to this one twice — lots of excellent insight for interaction and service designers. Top take-away for me: avoid pushing choices onto people, especially when they are less qualified to make them than you (or your system) are.
Tags / book:author=barry schwartz
Tagged with “book:author=barry schwartz”
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TED Talks — Barry Schwartz — The Paradox of Choice
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Barry Schwartz: The real crisis? We stopped being wise
From TED 2009: Barry Schwartz makes a passionate call for "practical wisdom" as an antidote to a society gone mad with bureaucracy. He argues powerfully that rules often fail us, incentives often backfire, and practical, everyday wisdom will help rebuild our world.
http://www.ted.com/talks/barry_schwartz_on_our_loss_of_wisdom.html