In the latest London IA Podcast we host a wide-ranging conversation with Cennydd Bowles on moving from user experience design to digital product designer, what it takes to develop visual design skills, freelancing, A List Apart, writing a book, conference speaking and of course that legendary animal of European folklore.
Hosted by Matthew Solle and Andrew Travers. Produced by Will Myddelton and Matthew Solle.
Encouraging useful and usable designs for a better customer experience. /
Episode 4 of the London IA podcast is - finally - out. In it, we chat with Giles Colborne, managing director of CX Partners and author of ‘Simple and Usable’ about his career in design, the evolution of user centred design, writing, the role of conferences, and distraction and delight in design.
Service design is a new discipline which focuses on understanding what customers want, then designing services which meet their needs. Sound familiar? Web designers have focused on user-centred design for years to create websites and applications that are user friendly.
Service design is well established in Europe and North America and there’s already a handful of Australian businesses offering service design. What is it? Does experience in designing for screen interaction translate to designing services too? Will service design be the next big thing? Suze offers insight by drawing on her years of experience as a UX designer and researcher. She shows how service design might fit into your business in the future, who you might pitch it to, and what sort of skills you might need to deliver service design.
http://www.webdirections.org/resources/suze-ingram-would-you-like-service-design-with-that/