Encouraging useful and usable designs for a better customer experience. /
Tagged with “interaction design”
(3)
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Design Critique: Products for People
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Strategic interaction design
Interaction design is often focused at the interface between a person and a system in the form of a series of request-response actions. But interaction design can be positioned at the strategic level when the interaction designer looks at the transition between interactions & touchpoints; and the aggregate effect of these interactions on the overall service experience.
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Listen to the podcast: Tim Brown
Podcast and transcript from Intersections 07 of Tim Brown of Ideo, discussing ‘design thinking’, and whether it can help us be more optimistic about the future of design