Suze Ingram – Would you like service design with that?

Service design is a new discipline which focuses on understanding what customers want, then designing services which meet their needs. Sound familiar? Web designers have focused on user-centred design for years to create websites and applications that are user friendly.

Service design is well established in Europe and North America and there’s already a handful of Australian businesses offering service design. What is it? Does experience in designing for screen interaction translate to designing services too? Will service design be the next big thing? Suze offers insight by drawing on her years of experience as a UX designer and researcher. She shows how service design might fit into your business in the future, who you might pitch it to, and what sort of skills you might need to deliver service design.

http://www.webdirections.org/resources/suze-ingram-would-you-like-service-design-with-that/

Also huffduffed as…

  1. Suze Ingram – Would you like service design with that?

    —Huffduffed by Clampants on October 23rd, 2009

  2. Suze Ingram – Would you like service design with that?

    —Huffduffed by iamdanw on October 26th, 2009

  3. Suze Ingram – Would you like service design with that? | Web Directions

    —Huffduffed by plindberg on November 1st, 2009

  4. Suze Ingram – Would you like service design with that?

    —Huffduffed by paulo72 on November 23rd, 2009

  5. Suze Ingram – Would you like service design with that?

    —Huffduffed by beautifulcode on January 4th, 2010

  6. Suze Ingram – Would you like service design with that?

    —Huffduffed by adewale on January 5th, 2010

  7. Suze Ingram – Would you like service design with that?

    —Huffduffed by nickf on January 25th, 2010

  8. Suze Ingram – Would you like service design with that?

    —Huffduffed by mattweston on January 26th, 2010

  9. Suze Ingram – Would you like service design with that?

    —Huffduffed by lukecanvin on February 4th, 2010

  10. Suze Ingram – Would you like service design with that?

    —Huffduffed by RJ on April 19th, 2010

  11. Suze Ingram — Would you like service design with that? | Web Directions

    —Huffduffed by jaywest on May 2nd, 2010

  12. Suze Ingram – Would you like service design with that?

    —Huffduffed by elizabethgaal on July 12th, 2010

  13. Suze Ingram – Would you like service design with that?

    —Huffduffed by PeteWilliams on August 30th, 2010

  14. Suze Ingram – Would you like service design with that?

    —Huffduffed by olafursverrir on January 16th, 2011

  15. Suze Ingram – Would you like service design with that?

    —Huffduffed by fixpert on February 16th, 2011

Possibly related…

  1. Web Directions South: August de los Reyes - Predicting the past

    A new inflection point in human-computer interaction is upon us. Along with other technologies, Microsoft Surface marks a departure from graphical user interface or GUI into the world of Natural User Interface or NUI. This talk begins with discussion of emotional design and its importance in the future of society. The lens shifts to how one design team is thinking about designing for a new era in which emotional intent and intuitive interaction are the imperative. Using theoretical models drawn from a mix of history, science, philosophy, and even video game design, this presentation reveals principles behind experience design for Microsoft Surface and beyond.

    —Huffduffed by Clampants 5 years ago

  2. UX Australia 2011 - Mobile user experience: Methods and tools

    This practical presentation is aimed at helping you get your mobile services into customers’ hands early in the design process, and the different ways of exploring mobile user experiences to better inform your design.

    —Huffduffed by Clampants 2 years ago

  3. Service Design

    Using Lean thru Service Design Thinking to drive Continuous Improvement in Lean Sales and Marketing, Lean Services, Lean Design

    http://business901.com/blog1/service-design-thinking-podcast-with-marc-stickdorn/

    —Huffduffed by gentusmaximus one year ago