At Zappos.com, Tony Hsieh has fostered a culture where extraordinary customer service is the norm. Hear him talk about how good deeds can help you leverage the power of your audience to massively extend your brand.
Tony Hsieh, Zappos.com
paperbits / collective / tags / corporate
Tagged with “corporate”
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SXSW 09 - Opening Remarks: Tony Hsieh
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Don Watson on the Absurdity of Corporate Speak
Powerpoint presentations, key performance indicators and mission statements. Do they make our businesses and institutions run more efficiently, or are they irritating and faddish, not just devoid of meaning, but actually obstructive of clear communication? In his new book, "Bendable Learnings", there is no doubt what Don Watson thinks. In this laugh-out-loud talk at the ANU, he outlines his argument for why we need to avoid the ridiculous confusion of corporate language.