At Zappos.com, Tony Hsieh has fostered a culture where extraordinary customer service is the norm. Hear him talk about how good deeds can help you leverage the power of your audience to massively extend your brand.
Tony Hsieh, Zappos.com
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Tagged with “customer service”
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SXSW 09 - Opening Remarks: Tony Hsieh
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Social Media and Crisis Management
In the wake of the epic December 2008 ice storm, the majority of New Hampshire’s homes and businesses fell off the power grid. The best source of information about the outage, and the ongoing effort to restore service, was Martin Murray’s @psnh Twitter feed. In this conversation with host Jon Udell, Martin explains how and why Public Service of New Hampshire used social media to help manage the crisis.