nimbupani / tags / ideo

Tagged with “ideo” (1)

  1. Icon-o-cast: What Makes a Great Service?

    Connections - Feb. 19, 2009: What makes a great service? How can designers influence the experience customers have with grocery stores, airlines and car rental agencies? Jennifer Bove of Huge and Ben Fullerton of IDEO talk with Lunar’s Gretchen Anderson about service design.

    http://iconocast.typepad.com/iconocast/2009/02/what-makes-a-great-service.html

    —Huffduffed by nimbupani