100 Best: Jack interviews Dr. Leonard Berry, author of Discovering the Soul of Service. You may have heard Len Berry’s name come up in our conversation. He is the disciple of service. He has studied, researched and dissected what good service means from the likes of the Mayo Clinic, Charles Schwab, Enterprise Rent-A-Car, and Midwest Express Airlines. The results of his findings were printed in Dr. Berry’s book, Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success. From http://800ceoread.com/podcasts/ 16:28
