A chat about the future of UI/UX design with Alasdair Allan, Josh Marinacci and Tony Santos.
Tagged with “ux” (62)
The IA Summit closing plenary tradition started in 2005 as a way to bring the Summit to an end withan inquisitive session looking to the future of our practice and practitioners. The selection criteria for the closing plenary speaker is simple but important: an interesting voice from within our community with something meaningful to say about the direction of the practice.
An interview with Brad Frost. Style guides, interface inventories, being future friendly, breaking silos and much more!
A couple of years ago we decided that our vision at Optimal Usability was to help transform New Zealand organisations into providers of world-class customer experiences. We quickly came to the conclusion that world-class experience is almost always across channels, and while we had done lots of projects with different channels, very few were about researching and designing the end-to-end experience.
This was about the same time that service design was gaining some currency as an umbrella term for cross-channel customer experience.
We figured that we really needed to bone up on what service design was, and how it applied to what we did. The resulting journey took us 3 years and we discovered a lot about how to “learn service design”. Some innovative approaches included spending 3 months doing service design on ourselves, interviewing CEOs of service design companies and conducting internal knowledge sharing sessions.
In this presentation I’ll share our journey, our lessons and our mistakes; and give you some ideas that you can try.
Presented by Trent Mankelow
We can get caught up in researching, designing and launching services, and totally forget the impact the conscious design of services is having on real people. Let this cease!
Using stories from Australia and around the world, this talk provides tangible examples of the impact service design is having on customers, staff and organisations in a range of different sectors.
Presented by Iain Barker
This presentation shines the light on what’s missing in turning a customer experience vision into tangible business value. How do you use all that is good and useful from typical customer experience approaches? How do you add commercial rigour and the hard core analytics in a way that one competency doesn’t dominate the other? What is the secret in bringing together the skills and perspectives that result in a great customer experience and an equally great commercial outcome?
Presented by Damian Kernahan
This podcast is the recording of Jared’s keynote from UX Thursday Chicago.
The world of web application design is expanding at a rapid rate. We’re now expected to design great experiences across a huge variety of platforms, from small screens to large displays. The flood of iPad applications and successful online businesses are showing our executives that design matters.
Why is all this happening now? Where is it all going? UIE’s own Jared Spool will show you how four driving forces — market maturity, the emergence of experience, the Kano Model, and Sturgeon’s Law — are increasing the visibility and value of design in organizations everywhere. He’ll show you what the next generation of design teams will look like and how you’ll get there.
Recorded: January, 2013
Ticketmaster is ditching those hard-to-read letters and numbers, called captchas, that users must decipher to make a purchase. It’s switching to images, which are easier, faster and more secure.
In Episode No. 80 of The Big Web Show ("Everything Web That Matters") host Jeffrey Zeldman interviews Daring Fireball author John Gruber about his background in computer programming and journalism; the joy of designing print layouts with QuarkXPress and the transition from print to web; why investors who are angry at Apple have it wrong; why some web standards geeks who once passionately disliked Apple have grown warmer toward the company; and the secret story behind the name, "Daring Fireball."
Today on Radio Johnny Jeff Parks talks with Stephen Anderson, about his workshop at the 10th anniversary of UX Week hosted by Adaptive Path. Stephen shares how design patterns such as spreadsheets, lists, dashboards and grid views suffice for getting data onto a screen. However, when it comes to making sense of this data, these same patterns hold us back from designing great experiences! Generic patterns are poor substitutes for a good custom visualization, especially one designed for the content being displayed.
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