gunnarm / tags / lunar

Tagged with “lunar” (2)

1. Icon-o-cast: What Makes a Great Service?

   Connections - Feb. 19, 2009: What makes a great service? How can designers influence the experience customers have with grocery stores, airlines and car rental agencies? Jennifer Bove of Huge and Ben Fullerton of IDEO talk with Lunar’s Gretchen Anderson about service design.

   http://iconocast.typepad.com/iconocast/2009/02/what-makes-a-great-service.html

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   Tagged with lunar design service service design ideo consumer interface web csr

   —Huffduffed by gunnarm 3 years ago

2. Speed of Innovation with Steve Portigal

   How do speed, creativity and innovation intertwine in the design process? In this Connections episode, Gretchen Anderson and Lisa Leckie talk with Steve Portigal of Portigal Consulting about getting results through design research. www.icon-o-cast.com www.portigal.com

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   Tagged with usability innovation design design research research user research portigal lunar design

   —Huffduffed by gunnarm 3 years ago