The UX Health Check allows IA/UX professionals and their collaborators to introduce metrics of success and benchmarks to their product and service design decision-making, from the most strategic to the most tactical aspects.
Measures of success that qualify and quantify user experience efforts are scarce and not widely adopted. Livia Labate, Principal of Information Architecture and User Experience for Comcast Interactive Media, and Austin Govella, author and Independent Consultant, demonstrate the UX Health Check. This approach introduces a common language for UX professionals to measure how investments in improving the user experience result in concrete outcomes.