In the current multi-device, interconnected landscape, a user can interact with your product or service from a variety of touchpoints. At each, you must address the user’s needs at a particular place and time. Those needs are determined by where they are in the experience.
gentusmaximus / tags / mapping
Tagged with “mapping”
(4)
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Chris Risdon – Mapping the User Experience
Tagged with ux customer journey mapping
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Service Design
Using Lean thru Service Design Thinking to drive Continuous Improvement in Lean Sales and Marketing, Lean Services, Lean Design
http://business901.com/blog1/service-design-thinking-podcast-with-marc-stickdorn/
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Achieving Organizational Health :: Lean Sales and Marketing thru Service Design Thinking
Using Lean thru Service Design Thinking to drive Continuous Improvement in Lean Sales and Marketing, Lean Services, Lean Design
http://business901.com/blog1/achieving-organizational-health/
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Mapping and Geolocation: Turnkey Approaches You Need to Know
Tagged with sxsw mapping geolocation
