Brandon Schauer lays out an experience centric approach to fostering and creating loyalty by systematically impressing your customers again and again.(published 05/05/08)
fixpert
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Sally Carson
Freelance User Experience Designer in San Francisco. Take me to your whiteboard!
There are four people in fixpert’s collective.
Huffduffed
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IA Summit 2008 - The Long Wow – Brandon Schauer
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How to be a User Experience Team of One
Tagged with web development
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Experience Strategies | Jesse James Garrett
Recorded 2007-02-12: Understanding the psychology behind how users relate to a product is the key to its lasting success. Users tend to anthropomorphize, or ascribe human personality traits to products they use. Products with long-term success have developers who recognize the identity and personality of the product they want to convey. They create integrity with the product and how their users will interact with it.
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SxSW2009; Developing Super Senses: Tools to Know Your Users
You know you need to do user research, but how? Should you write surveys, do focus groups, or develop personas? And how do you act on what you’ve learned? We’ve been in the trenches and have concrete suggestions on what you can, and should do NOW to conduct effective user research.
Mark Trammell Digg; Juliette Melton User Experience Mgr, Lumos Labs; Nate Bolt Bolt|Peters; Carla Borsoi VP Research & Analytics, Ask.com; Andy Budd Clearleft Ltd
Tagged with sxsw 2009 web design user research
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UXDC29 - Organizational Optimization
Joining Karel on this episode are Julie Santilli (IBM Visual Design Community and Tools Lead ), David Schwartz (IBM UI Architecture, Patterns, & Assets Lead), and Bob Jones (IBM User Experience Community
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The Human Interface (or: Why Products are People, Too) – Christopher Fahey
We can no longer ask users to think like machines just to be able to use software. Instead, our systems must act more like people. User experience designers, in turn, need to stop thinking about interfaces as dumb control panels for manipulating machines and data and start thinking about them as human beings.
In this talk, Christopher Fahey explores diverse areas of non-digital human experience in order to frame and showcase some of the most exciting current and emerging user experience design practices, ultimately inspiring designers to humanize their interfaces.
Tagged with ia iasummit10 design ui ux interface christopher fahey
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Suze Ingram – Would you like service design with that?
Service design is a new discipline which focuses on understanding what customers want, then designing services which meet their needs. Sound familiar? Web designers have focused on user-centred design for years to create websites and applications that are user friendly.
Service design is well established in Europe and North America and there’s already a handful of Australian businesses offering service design. What is it? Does experience in designing for screen interaction translate to designing services too? Will service design be the next big thing? Suze offers insight by drawing on her years of experience as a UX designer and researcher. She shows how service design might fit into your business in the future, who you might pitch it to, and what sort of skills you might need to deliver service design.
http://www.webdirections.org/resources/suze-ingram-would-you-like-service-design-with-that/
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Jesse James Garrett on what User Experience Design is
"Some describe it as making things easy and enjoyable to use. Others describe it as all the elements that impact someone’s perception of a product or system. Jesse James Garrett says it’s a lot like going on a great first date." via - http://www.teawithteresa.com/2009/02/what-heck-is-user-experience-design.html
Tagged with userexperience
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Chapter 1 of “Selling Usability: User Experience Infiltration Tactics” by John Rhodes
Chapter 1 is also available as a PDF for free from here:
Tagged with ux usability user experience
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The History & Evolution of User Experience Design
An interview by Teresa Brazen with Peter Merholz, President and Co-founder of Adaptive Path. Show length: 25 minutes
http://www.teawithteresa.com/2009/03/history-evolution-of-user-experience.html
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