This week we talk coffee ordering. With regular panelists Peter Black interstate and Sarah Moran feeling unwell, Michael and Dan take this opportunity to have a chat with Mike Boyd from Cupstart.com – an online takeaway coffee ordering platform. What is Cupstart, how does it work, and what challenges has Mike encountered as he set up the service? We discuss it all on this weeks podcast. With so much discussion of Cupstart, don’t think that we’ve forgotten about our weekly snack. Heavens, no. This week the panel sample Kooka’s Country Cookies.
Queue Theory and Design — In the US, it’s called a line. In Canada, it’s often referred to as a line-up. Pretty much everywhere else, it’s known as a queue. My friend Benjamen Walker is obsessed with queues. He keeps sending me YouTube clips of queue violence. This preoccupation led him to find a man known as “Dr. Queue.”
Boyd’s name popped up on countless records in the 1960s and ’70s: Pink Floyd, Fairport Convention, Nick Drake. Joined by singer-songwriter Robyn Hitchcock, Boyd reads from his book, White Bicycles: Making Music in the 1960s, while Hitchcock performs songs from or inspired by the era.
Even though waiting in line is an essential part of the human experience there is no such thing as a universal queue.
Many people now believe that the American queue is shedding its British "first-come, first-served" character and is taking on a new form.
In this Your World documentary for BBC World Service, Benjamen Walker examines how in the United States, the system is changing to the priority queue.
According to the Massachusetts Institute of Technology’s operational management guru "Dr Queue", most priority queues are invisible but Walker spots them in airports, amusement parks, highways and community colleges.
Benjamen questions if the idea of allowing people to buy their way to the front of the line is compatible with traditional American values like equal opportunity and fairness.
He also asks if the priority queue offers freedom of choice or if it creates a two-tiered society.