At Zappos.com, Tony Hsieh has fostered a culture where extraordinary customer service is the norm. Hear him talk about how good deeds can help you leverage the power of your audience to massively extend your brand.
Tony Hsieh, Zappos.com
SXSW 09 - Opening Remarks: Tony Hsieh
Also huffduffed as…
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SXSW 09 - Opening Remarks: Tony Hsieh
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SXSW 09 - Opening Remarks: Tony Hsieh
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SXSW 09 - Opening Remarks: Tony Hsieh
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SXSW 09 - Opening Remarks: Tony Hsieh
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SXSW 09 - Opening Remarks: Tony Hsieh
Possibly related…
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Opening Remarks: Tony Hsieh
At Zappos.com, Tony Hsieh has fostered a culture where extraordinary customer service is the norm. Hear him talk about how good deeds can help you leverage the power of your audience to massively extend your brand.
Tony Hsieh, Zappos.com
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Building A Brand That Matters | Tony Hsieh, Zappos.com | Web 2.0 Conference
In this presentation at the Web 2.0 Conference, Zappos.com CEO Tony Hsieh talks about his first business selling pizza in college, starting Link Exchange after college, and how he eventually ended up leading Zappos as the CEO. Tony discusses how his experience at Link Exchange influenced him to focus on corporate culture as a top priority, and why he thinks culture is so important to a company’s future growth and success.
Tony talks about the internal vision of Zappos not just to be an Internet footware merchant, but to be a brand that is known for an excellent customer experience. He goes on to list a number of specific techniques that the company uses to enhance customer service, and explains why he thinks that the telephone is still one of the best branding devices available.
How do you define culture? Tony talks about some of the core values of Zappos, and why it’s important to have values that aren’t just a plaque on a wall. These values permeate every aspect of the company, and Tony details some of the hiring and training practices that Zappos uses to ensure that every employee fits into the corporate culture.
Tagged with tonyhsieh zappos corporateculture brands business web20conference
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TWiST #45 with Tony Hsieh
From http://thisweekinstartups.com/
Jason’s guest this week was Tony Hsieh, CEO of Zappos and author of the soon to be released book Deliverying Happiness (June 7, 2010). Highlights of the show included 2 points of advice from Tony to entrepreneurs, a bunch of giveaways and multiple mini-guest segments.
00:03 Surprise guests include: Brian Alvey Don Dodge Matt Coffin Shel Israel
00:13 Tony Hsieh interview
Book discussion (why, what’s in the book) Delivering Happiness Bus How to motivate employees
Ask Jason 00:19 Rob May, CEO of Backupify asks, How much focus should I place on competitors? 00:23 Don Dodge, Developer Advocate at Google asks, If you took Tony out of Zappos would Zappos be successful and follows up could Tony turn around an old company like General Motors? This is one of the things I love about Don Dodge, he’s not afraid to ask questions. This is the second time he has asked a question on the show, last question was on TWiST #10
Jason’s Shark Tank contest 00:27 Scripped, eBay for scripted content, helps producers find content 00:31 Youphonics, a tool to let musicians jam online together 00:34 Throwboy Pillows, custom pillows (winner)
The winner receives:
One year of VPS service from PowerVPS One year of Email service from DNAmail (up to 10 mailboxes) One year of High Speed Internet from DSL Extreme One hour of business strategy consulting from IKANO team The IKANO team will provide up to one hour of strategy consulting to Startup via conference call. Jason or anyone from Mahalo/TWIST team can join if they would like. The startup can ask IKANO team for advise on any business related questions including social media, marketing, technology or general business questions and the IKANO team will provide insight and feedback. IKANO services and interacts with tens of thousands of business and can provide guidance based on our experience. Team Doug Pollei (@dougpollei) George Mitsopoulos (@gmitsopoulos) Tom Kiblin (@tomatvirtacore) George Naspo (@georgenaspo) 00:41 Tony Hsieh interview continued
When Tony joined Zappos Zappos culture and it’s development Paying employees to quit Zappos sale to Amazon and how things have changed Tony’s advice to entrepreneurs What Tony reads 00:56 News with Lon Harris
SXSW Blowback Sonos Receives funding Stickybits Chatroulette Creator Special thanks to our title sponsors this week: Bing and Sonos
Additional sponsors this week include: Loopt, Redpoint Ventures and Youphonics