The airport of the future: An interview with Ben Kraal

Huffduffed by briansuda on August 10th, 2012

Ben Kraal talks to Gerry Gaffney about conducting research for the Airport Of The Future, about frames and mental models, and about how services are co-created.

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  1. The airport of the future: An interview with Ben Kraal

    —Huffduffed by Lukelux on August 10th, 2012

  2. The airport of the future: An interview with Ben Kraal

    —Huffduffed by vanderwal on August 20th, 2012

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