Brandon Schauer lays out an experience centric approach to fostering and creating loyalty by systematically impressing your customers again and again.(published 05/05/08)
Tagged with “web design” (2)
You know you need to do user research, but how? Should you write surveys, do focus groups, or develop personas? And how do you act on what you’ve learned? We’ve been in the trenches and have concrete suggestions on what you can, and should do NOW to conduct effective user research.
Mark Trammell Digg; Juliette Melton User Experience Mgr, Lumos Labs; Nate Bolt Bolt|Peters; Carla Borsoi VP Research & Analytics, Ask.com; Andy Budd Clearleft Ltd