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Tagged with “customers” (4)

1. Suze Ingram – Would you like service design with that?

   Service design is a new discipline which focuses on understanding what customers want, then designing services which meet their needs. Sound familiar? Web designers have focused on user-centred design for years to create websites and applications that are user friendly.

   Service design is well established in Europe and North America and there’s already a handful of Australian businesses offering service design. What is it? Does experience in designing for screen interaction translate to designing services too? Will service design be the next big thing? Suze offers insight by drawing on her years of experience as a UX designer and researcher. She shows how service design might fit into your business in the future, who you might pitch it to, and what sort of skills you might need to deliver service design.

   http://www.webdirections.org/resources/suze-ingram-would-you-like-service-design-with-that/

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   Tagged with web directions suze ingram design web design service design user experience ux design thinking personas customers

   —Huffduffed by Clampants 3 years ago

2. The Future Of Social Networks

   Social networks will be like air, in that they will permeate everything that we do online AND offline. We’ll look at the underlying technologies that will make this possible, how it will evolve, and the business models that will support it.

   Charlene Li, Altimeter Group

   http://sxsw.com/node/1500

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   Tagged with linkedin facebook social media social networks networking friends family coworkers corporations customers consumers sxsw openid identification security access connect

   —Huffduffed by Clampants 4 years ago

3. IA Summit 2008 - The Long Wow – Brandon Schauer

   Brandon Schauer lays out an experience centric approach to fostering and creating loyalty by systematically impressing your customers again and again.(published 05/05/08)

   http://www.boxesandarrows.com/view/ia-summit-2008-day-1

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   Tagged with user experience ia ux adaptive path customer customers products consumer surprise design web design

   —Huffduffed by Clampants 4 years ago

4. Kathy Sierra & Tim O’Reilly: Creating Passionate Users

   Kathy Sierra and Tim O’Reilly discuss the principles behind "creating passionate users" and how this energizes and increases consumers. They discuss how in today’s competitive marketplace, every business is looking for an edge. This typically forces business leaders to face the challenge of making their products different. However, that can be more difficult than it sounds and the business landscape is littered with the carcasses of companies who failed to differentiate themselves or their products

   http://itc.conversationsnetwork.org/shows/detail3946.html

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   Tagged with oreilly passion passionate users customers community products engagement publishing excitement

   —Huffduffed by Clampants 4 years ago