From http://my.sxsw.com/node/4729
*Panel discussion: Bryan Mason, Jason Shellen, Lori Mcleese and Karen Walrond
If 99% of your customers are fantastic, you’re still going to deal with bastards. And even the best of us make bad hiring decisions. But there are time-honored approaches to defusing crises, deflecting attacks, and denuding d-bags. This panel of seasoned pros will discuss and advise.
- How do I deal with difficult customers/clients?
- How do I deal with difficult employees?
- How do I resolve conflicts with my business partner?
- What do I do if my boss/investor is a terrible human being?
- How do I defuse conflict while staying professional?
- When do I dump a client?
- What is I am the difficult one? How do I stop being the problem?