Social Media and Crisis Management

In the wake of the epic December 2008 ice storm, the majority of New Hampshire’s homes and businesses fell off the power grid. The best source of information about the outage, and the ongoing effort to restore service, was Martin Murray’s @psnh Twitter feed. In this conversation with host Jon Udell, Martin explains how and why Public Service of New Hampshire used social media to help manage the crisis.

http://itc.conversationsnetwork.org/shows/detail3964.html