Do you know about QLab? It’s the software you want if you’re running sound. Doesn’t matter if it’s a storefront or a stadium, a church or a theatre, this is the program for you. QLab allows you to control audio, video, and MIDI from a single workspace. If you don’t run sound for your venue, ask your sound people–they’ll tell you why this is a big deal.
A couple of years ago we decided that our vision at Optimal Usability was to help transform New Zealand organisations into providers of world-class customer experiences. We quickly came to the conclusion that world-class experience is almost always across channels, and while we had done lots of projects with different channels, very few were about researching and designing the end-to-end experience.
This was about the same time that service design was gaining some currency as an umbrella term for cross-channel customer experience.
We figured that we really needed to bone up on what service design was, and how it applied to what we did. The resulting journey took us 3 years and we discovered a lot about how to “learn service design”. Some innovative approaches included spending 3 months doing service design on ourselves, interviewing CEOs of service design companies and conducting internal knowledge sharing sessions.
In this presentation I’ll share our journey, our lessons and our mistakes; and give you some ideas that you can try.
Presented by Trent Mankelow
This is a real interactive audio prototype, for the full experience please contact Customer Service, available 24 hours a day, 7 days a week:
- USA Domestic: (206) 504-2025
- Skype: +990009369996101162